There are some mixed review on here so here is my opinion. I travel 100 nights a year. Here is what you get... Hotel is a little outdated (1995 Nirvana 3rd album) ish, but very well maintained for the age. Carpets, rooms, fixtures, everything has been updated and in good working order. Service and the staff is amazing. Club level is one of the best I have seen in a while. Food was excellent for breakfast and for evening service. Gym is updated and in great shape. From the outside it is a little dated. Inside it is very well maintained. Clean. Well cared for l, and a great staff. Was here 3 days and it was excellent. Hotel is easy 15 walk to the stadium and downtown. Location is great. Lot of restaurant options within 10 min. Scooter and bike station out front of hotel if you need to go further. If you have the option of paying for club level it is well worth it. Enjoy the perk if you qualify. There will be some road noise if you face the mountains. Nothing unusual. If you are noise sensitive then book a much more expensive resort outside the city. A+ value for money.

Jason was wonderful to work with. He was responsive and accommodating through out our stay and we appreciated the customer service he provided. Our only complaint was housekeeping, with the exception of one individual they didn't clean the rooms, they emptied the trash, and left new towels, but that was the extent of cleaning. We had to ask almost daily for the beds to be made.

The staff are great-very friendly and helpful. The bathroom light was broken and maintenance fixed it before we got back to the room. The room was comfortable but nothing special. You can tell the rooms were renovated a few years ago. There is a mix of old and new. I call the restaurant the Cafe Disappointment. The menu lists two salads and three sandwiches. They do not like to turn on the heat. The thermostat I saw was set to either 65 or 68. It was really cold, especially in the conference rooms. In the end, none of this matters. The hotel was sold to a local college and will close soon.

I was on a business trip and booked this place almost a month ago. This place is laid back and very old, really had a hard time with showers inside and lighting. I would definitely not recommend it at all rather get another hotel that’s is much newer, neat and clean. Rough place to stay and the room we had was even chosen by the agent at the check-in.

This place is like stepping back in time to when brown was everything and before the invention of double glaze windows to block street sounds. But it’s cool in its way: the rooms are perfect replicas of 1970’s hotel chic but with a flat panel TV. The 2000 lumen lights might be harsh for some but no detail escapes notice in this light. The hotel is also very sensible because housekeeping is on-demand only and who knew that such small water bottles were a thing. The towels will save me a dermabrasion routine so that was nice of them to help me exfoliate. The service people are Utah nice, which is a nice complement to the rustic charm.

This may be listed as a 4 star hotel but it is certainly a 5 Star hotel to me. Exceptional staff. Terrific amenities. Great location. Perfect rooms. Excellent restaurant. The housekeeping staff are stupendous and far exceeded my expectations. I am grateful for their hard work and dedication to service. Devin, the Front Desk Manager, is the very definition of a consummate hospitality professional. He did so much to make my stay here exceptional that I will certainly never forget him. Allow him to provide you with the best stay in SLC that anyone could ask for, like he did for me. Alelie is the most dedicated, polite, and eager to please hospitality professional I have ever encountered. If you need anything, she will help you with it. She will remember your name and make your stay here even more special. Javier is, I have to say, just the chillest and most friendly guy ever. Haha. He is so awesome! I hope he continues on to have a great career with Marriott International. Edgardo in the restaurant is simply fantastic. Allow him to make your day! This hotel truly exemplifies all of the finer points of service, hospitality, and customer care. I know that this property is making the Marriott family and Marriott International very proud. I feel so privileged to have been able to stay here and I look forward to coming back, hopefully sooner rather than later! Five Stars! It is a great shame that this property will be permanently closing in April 2026. Perhaps one might say, as goes Sundance, so goes the Sheraton. As goes Jake Retzlaff, so goes the Sheraton! "There's a special providence in the fall of a sparrow." -Shakespeare

I had an amazing lunch at the Sheraton Downtown. The food was delicious, the atmosphere was relaxing, and the service truly made the experience memorable. My server, Grace, was absolutely wonderful—friendly, attentive, and made sure I was well taken care of the entire time. She really went above and beyond, and it made my visit feel special. I’ll definitely be coming back. Highly recommend!

Me and my boyfriend stayed here for my birthday. It was a very nice hotel, with a gift shop, restaurant, spa, nail salon and a hair salon. The entire staff was very kind. The room was much smaller than expected but overall pretty nice. We stayed for two nights, our first morning room service came while we were at breakfast, it’s always suck a treat to come back to fresh towels and a made bed. The morning of checkout they came knocking about 3 times before our checkout time, still very kind though.

Some rooms are newer than others, but overall it's very nice rooms. The staff is wonderful. The location is very good. Easy to get to downtown, easy to get to the airport. The restaurant hours are odd.

My wife and I are enjoying a child-free stay-cation here at the Sheraton, Fri. Nov. 21st, at 730pm, to celebrate my wife's 45th birthday ?. She loved the spacious room and bath, as well as the city view. But the icing on the cake was starting the weekend with the amazing staff member at the front desk, Miss Vanessa! ? She was super polite, professional, and personable! She made sure that our experience and weekend was top notch! She was delightful and accommodating to our every need and definitely went above and beyond to make my wife's birthday weekend amazing! Thank you Miss Vanessa and thank you Sheraton, Salt Lake! ?? We'll definitely be coming back ?