Had a negative experience with the service of the hotel. Was given a room key that was evidently for the wrong room, when reported to the front desk attendant, she would explain we were using the key incorrectly. She came upstairs to show us how to scan the key to be greeted by a guest staying in the room that we were assigned already. Then the attendant told us it must be a squatter staying in the room that they didn’t catch. This made me question the safety of the hotel. Funny enough, they would not let my friend into the elevator without me, even though she was staying at the property, I had made the reservation and so I had to go retrieve her as if she was there for free. Once we got our new room without the squatter, we found food stains smeared on the bedside table and large cracks in the bed frames, unusual for a property this new, I’m very disappointed and am questioning booking with Bonvoy in the future.

Room was clean and spacious! Checking in/out was easy and all of the folks at the front desk were lovely (and helpful). We had an issue getting into the garage bit it was quickly resolved when we called. There is free street parking but I didn't want to risk it since we had a rental.

Our stay was… disappointing. The room itself was fine- small, but the bed was comfortable. The shower pressure is non-existent and the air conditioner popped and sputtered every 10-15 minutes. The real disappointment was the communication from the staff. At check in, we were made to believe the only option for parking was the 35$/night garage parking. We thought it was pretty steep, but we didn’t feel like we had an option. We then found out you could park on the street for free, so we asked for the garage parking to be taken off of our account only to find out the next day that the city blocks off the street parking on the weekends. Not once was this communicated. We then had to park across the street which was a busy, 5-lane road without any crosswalks nearby. It all just seemed like a money grab as when we communicated our frustrations, the staff were jumping at the bit for us to pay to park in the garage once more. We ended up checking out a day early and while trying to check out, the person at the counter automatically charged the card we were using for the incidental fee (50 dollars a night which is also insane) and didn’t even tell us the price? They luckily were able to change the payment to the card we wanted to use, but I feel all of this could have been avoided if someone would have just COMMUNICATED with us. Would not stay here again.

The staff were friendly and honest. Parking at the hotel cost $35/night but they give you options to park on the side street or nearby. Housekeeping was timely at around 10 or 11AM. The hotel is close to the train lines and not too far from downtown if you don’t mind a 20/30 minute walk.

I enjoyed our stay, had a business event in Denver and needed a decently priced hotel. For the cost, the value was great. Very clean and updated rooms, Smart TV, really nice bathroom and shower. Staff at the front desk was helpful and considerate. You can pay for garage parking which is secured so only hotel stays can park, adding value. Overall great experience.

First of all — the hotel itself was beautiful. From the 2nd floor terrace we had a little peek at the mountains and a gorgeous view of Downtown Denver and the Broncos Stadium. I stood out there like I owned the place, breathing in fresh air and minding other folks’ business from a distance. The staff? Sweet as pie. Friendly, welcoming, and made everything smooth from check-in to checkout. We didn’t try the restaurant, but I loved that it was there because Auntie appreciates options — especially when hunger strikes unexpectedly. Now let’s talk about the room… CLEAN. Not “looks clean” — but actually clean. The kind of clean where you walk in and instantly relax. And the hot water??? MY GOD. Endless. Strong. Reliable. The kind of shower that makes you rethink your life decisions and stay in there longer than you should. I came out renewed, refreshed, and slightly reborn. Overall — beautiful stay, peaceful vibes, great views, and comfort that does what it’s supposed to do. Auntie Loren approved ?? Would definitely stay again.

Paid for stay, then denied accommodation at 4 AM — unacceptable experience - $796 paid I had an extremely disappointing and stressful experience at Courtyard by Marriott. I arrived at the property late at night and completed the check-in process, paying approximately $796 for my stay. After seeing the room condition, I requested a room change, which I believe is a reasonable request when rooms are not up to standard. The room had a smell of Marijuna and I was very uncomfortable to even stand there. Rooms were looking like dungeon. I was ready to pay extra to upgrade my room. Instead of offering an alternative or a solution, the receptionist very rude and refused to change the room and asked me to leave the property altogether, despite having already taken full payment. This happened around 4:00 AM, leaving me stranded in the middle of the night. I was under significant stress, and my health was not in good condition at the time. Being denied accommodation after payment is unacceptable and deeply unprofessional. I expect a full refund and a proper explanation for how this situation was handled. This experience does not align with the standards expected from the Marriott brand.

This is the hotel I stayed at when I came to Denver to work the Patriots Broncos game for the AFC Championship. I booked a regular room for four nights. The check in process was easy and Melinie was the person helping me. She was very polite and made sure that I have the best experience. My room was on the first floor and it was a nice room for one person. I checked out the fitness center on the second floor and also their little outdoor patio area. There also a rooftop bar area on the sixth floor but I didn't have the opportunity to check it out. The bar area is great, there even an area where you can just hang out and watch TV or do some work. I grabbed breakfast and dinner at the bar during my stay, Jackie was the bartender and she was amazing. The breakfast burrito isn't that good or the flatbread pizza. The chicken sandwich with fries was my favorite dish here. I also had to print out a document and the staff here was great on helping me when it didn't print properly at their printer area. I had some issues during my stay. My room didn't have a TV remote so I had to call the front desk to get one. The first one they give me didn't work so I had to call again. The second one they give me worker and while I had the worker there, I asked him to look at the heater since it was making noise. He ended up unplugging it because it's a known issue but they haven't fixed it yet. The water pressure in the shower isn't strong so be aware. The noise from other rooms closing the door or just moving around will bother you as well.

Hop, skip, and a jump from Union Station, the hotel is placed really well with a lot around it to do and eat. View from my room on the 4th floor was fantastic! Hotel staff was accommodating and friendly, was very pleased with my stay.

Absolutely horrible experience staying here for one of the Denver games. My husband had left 3 shirts in the room closet after checkout and we realized it when we got home so I proceeded to call to try and have them send the shirts via mail and Noone would give me a straight answer on if they were placed in the lost and found or not multiple occasions. Two of these three shirts were brand new one still had its tag on it for 110 they were the same shirts just different colors and due to Noone calling me back regarding them I stopped by the hotel 3 and a half weeks after our stay when I was back in town for a week to inquire/ grab the 3 shirts and unfortunately the hotel maid stole the two new shirts and left the older short sleeve shirt in the lost and found. Will never stay in this hotel again the staff are thiefs and very unhelpful.