Honestly, worst Marriott experience. I hate saying that as we are loyal Marriott customers. I will start with the room itself was okay- the beds are decent and it’s a nice layout. However, our top comforter absolutely wasn’t changed out. It had dirt marks throughout. I called reception and requested a new top sheet and comforter, but never received them. The other room we got, the TV was broken. Parking is $12 though they don’t disclose that upon booking. Staff has been hit or miss. Some have been really pleasant and others incredibly rude. I requested a late check out if possible and was told “you booked through Expedia, check out is at noon.” I would’ve even paid for late check out if possible, but she didn’t even give me that option. I wouldn’t recommend.

This hotel doesn’t compare to others in the area. We spent four nights there - the bed was comfortable. On one of the busiest weekend there was no room service for our four days, even though we requested towels and other issues several times. As well there was one person managing the breakfast service so many items were lacking and chaotic! The couple of people present tried very hard to keep up but always apologizing. Management needs to do a better job taking care of its workers (and hiring more) and guests. We will not stay there again.

Booked a 3 night stay here months ago. Booked this hotel bc it was close to where we needed to be. The lady at check in was rude. When the room was booked it did not state $12/day for parking. Got to the room and it was spacious but lacked lighting and no drawers to put any clothes in. For a King Suite I would have thought it would have had at least 2 drawers for clothes. Couldn’t get the room WiFi to connect and when we asked we were told the same thing, there is no password just click on “this one”. Still didn’t work. Our AC didn’t work. The first night was a little chilly as it had been raining and cloudy all day so we didn’t notice until we woke up and the room was 74 and stuffy. Went down to tell the reception desk (the lady working that morning was super nice and helpful). She said someone would be up around 10 to look at it. It was working when we got back to the room. We thought that would be the end of that. Wake up in the middle of the night to being hot and finding out the AC stopped working again. Informed the reception desk that it happened again. Was informed again that they would be up around 10. Asked about just switching rooms and was informed they were sold out. Went to my nieces graduation and came back to the room and it was “fixed” again. Low and behold it went out again during the night. When we went down to checkout informed them that it wasn’t working again and they may want to make sure it is actually fixed before they rent out the room again. Now onto the breakfast situation. The first morning it definitely lacked options, which we chalked up to being a Friday. The coffee was empty and wasn’t refilled for some time. Saturday morning we go down to breakfast and from the looks of people’s plates they had options. We go to get food and there are no plates or food left. We waited 20 minutes for them to refill the food and plates and nothing! Again the coffee was empty again. Housekeeping only came by 1 day and all they did was switch out the towels. For the coat of this hotel I would have expected much better.

Everything was excellent from the welcoming and helpful staff to the cleanliness and room amenities. The stay was very comfortable, and the hotel exceeded expectations overall. The only downside was that the vanity area lacked sufficient lighting. Aside from that, everything was great, and I would definitely recommend staying here.

We travel a fair amount with our little family so that means we have a fair amount of terrible hotel experiences. I can happily say our stay at the Springhill Marriott was not one of those. We had a great positive experience on our 3 night stay. The highlights - clean rooms, quiet, great breakfast, nice pool, super fun and helpful staff, coffee bar, did I mention clean room?!? I have been a vacation rental cleaner for 10+ years and I was so happy to stay in such a clean room! The gounds felt safe and were clean a decently well kept. We will be staying again!

Room has tons of space, great for a family of four. Updated well. Seems like they might be understaffed. The front desk lady was very nice, but our room lacked several supplies that would be changed out by the cleaning staff. Also, no suitcase rack anywhere to be found and the only place to put your bag at a 'working level' is the rack on top of the A/C unit, odd. The little wet bar area is nice, but the fridge is very small. We fit a couple salads, a couple of yogurts and maybe 2 drinks in there. Smallest mini fridge I have ever seen probably. Despite the pictures online, there is no hot tub, was disappointed about that. They must have filled that in. Nice location and good room for the value.

I never sleep well in hotel rooms but I slept like a rock staying here! The rooms were very clean, spacious, and fit our needs of a family of 4 very well. The kids had fun in the pool.

Enjoyed our stay. Didn't care for the beds. They were too firm for my liking. Pillows were tiny too, they barely covered your head. Receptionists were great at least the ones we came in contact with. The breakfast was good, nothing out of the ordinary, but nonetheless good. Location was pretty good. Near the freeway and close to shops and things to do. The pool was good. Nice, heated, and decent sized. The gym was awesome I love a good hotel gym and this was awesome for me. Treadmills were some of the best I've ever used especially for a hotel. There was a peleton bike and an elliptical I believe. Water station to refill your water bottles. This is just the cardio room there was a separate room that had medicine balls, benches, cable machine, dumbbells, rollers, bands, you could make do with what's in there. Only downfall to this area and the pool which are next to each other is lack of towels. That was it. Overall a great hotel in my opinion and a pretty good value for our time of stay.

I was here for National Storm Chaser Summit that was held at the Westin. I had the Deluxe King room with a great view of the mountains. The 1 mile drive over to the Westin was quick and easy. Amd right off US36 made it easy to get to. The room was very nice with a soft comfy bed. The staff where very nice and helpful.

WORST EXPERIENCE OF MY LIFE!!! I drove 24 hours from Georgia to Colorado trying to beat the winter storm to see my granddaughter for the first time. When I got to the hotel I was told that my 2-week stay reservation had been canceled because I got there at 5:30 a.m. and was not there by 4:00 a.m. for my reservation that actually started on the 24th not 23rd and was through the 7th . I drove over 6 hours in snow and the manager of this hotel canceled my reservation. This person named Lynn who said they were the manager was extremely inconsiderate and would not honor what had been reserved for me by Connor who also took my reservation payment deposit for the 14 days I would have been staying at their hotel. The horrible experience I had with Lynn and this hotel actually caused my blood pressure to reach 155/ 110 according to the paramedics that had to come. As I had told Lynn I was completely exhausted and told by Connor that I would just have to go in present my ID and get the room that I had reserved. This did not happen.. I did not get the room I reserved, then Lynn was argumentative to the point of telling me to leave the property and would not contact a higher manager to help with the situation. It escalated to the point where the police paramedics and the fire department were called due to the stress that it caused me. I told Lynn that if they would refund or take the hold off of the funds for my stay I would go somewhere else and Lynn told me to leave the property because I had raised my voice. I'm pretty sure I was completely exhausted and may have raised my voice after being charged $900 to my card and then Lynn canceled my reservation and told me to leave their property which caused me to have had extreme stressful anxiety. All was unnecessary and could have been prevented if they had honored the reservation for my 14-day stay that had been paid by credit card deposit ahead of time. Hopefully the lobby camera recording of the event will help the management of this hotel improve their customer service by removing Lynn from any management responsibilities. Bad management, bad customer service, =horrible experience for customers!!!