I want to give a great shout out to your front desk representative, KUSHUM. I had booked our room for the wrong date and we showed up and she got it all changed and got us in a room without any hassles or complaint. She is extremely confident and has great customer service skills, I cannot say enough how refreshing this was. We deal with many hotel representatives and she most definitely stood out. She is an asset to your company and should be highly regarded. This made our trip very pleasant as it was a last minute trip to see a Buffs game.

Room's are decent. It's a decent hotel if nothing else is available. I have Diamond elite status which isn't the easiest thing to do but they don't care for it. I tried calling them from 8 pm all the way to 12 am and the phone rang 1 and ended the call. I finally arrived with my party and didn't get a room upgrade which i understood as the guy told me there wasn't availability, but i had gotten my late check out to 2 pm. But then i was called at 11:00 am by a pretty rude lady that 1pm was the latest as if it where fault. So again stay if there's nothing else available, but if you care for status stay at a hyatt, hilton, or marriot especially a hyatt.

2/15-2/16 2 night stay was fabulous!!! This staff rocks!!! Far better then any Holiday Inn Express across america!!! We travel shipping race cars everywhere. ANTHONY and JACKY were accomodating!! The cookies, lemonade, breakfast and the gift bag stood out!! This place is amazing!!! We travel here often and BROOMFIELD will now be our hotel for Denver. THANK YOU!!!!

The room was very clean and comfortable but the mattress was extremely soft for us- super sweet staff brought us thicker pillows and towels , etc and the day guy at the desk was so great and helpful when I needed scissors and tape to wrap a gift- however, the young man at the desk early during breakfast was extremely rude and short, seemed totally bothered when I asked a question and seemed to enjoy telling me that the tv can’t be turned on anything but ESPN or weather! No one wants to watch either of those for long, most want to hear the daily news- he definitely needs more training as to how to deal with the public and not act condescending

Very clean Like the long sofa against the window and the desk with chair Stayed for 5 days; very spacious and quiet room; lots of cupboard, drawer and shelf space. Love the small foyer before entering the bedroom- with a microwave, coffee maker and bar fridge. Also a full length mirror!! Bed was very comfy- with4 large pillows ( 2 soft, 2 firm) Bonus: room is cleaned every day without asking! I liked the thermostat/heat/AC that was fully adjustable and the fan that I put on continuous as a ‘white noise’ at night Breakfast was quite good- lots of choices Love the coffee machines - you get a fresh hot cup of coffee 24/7 There were a few minor maintenance issues that were fixed when I told reception-which was great Fantastic location-it’s close to my kids in Lafayette Always someone at the front desk if needed Hot tub was not working- a bit disappointing

Our stay was for 7 nights during the week of Christmas. We arrived early on day 1 and was told a $100 charge would be placed on our credit card for each night as a precautionary hold, but would be refunded after our stay. Considering we were staying for a long period of time this amount really concerned us without prior notification. After checking in we got settled and then headed out for the evening. We received a text message from management that animals are not allowed in their rooms. They had reports of a dog barking in our room and when the manager went by our room they could hear it barking. We didn't bring a dog so this was very concerning. They told us a $250 charge was being placed on our card since we brought a dog in. We responded to the text message from management and informed them we didn't have a dog and they can go in our room to double check. We rushed back to the hotel to also make sure a dog wasn't placed in our room. Upon arrival we received another message saying management rechecked the floor and our room and no dog was found. Before we made it back to also check the $250 charge had already went through to our card (and is still pending 7 days later). This was very aggravating as they went off of reports instead of waiting for approval to check and make sure it wasn't us. Once we made it up to our room we heard the dog they were referring to which was 5 doors down. This was definitely a rough way to start our extended stay. The next suggestion I would recommend is better parental supervision of children 12 and under. Every day we were there a family with multiple children would come down to breakfast. Some days with parents and some days without-- these children were ranging from 6 to 9 years old. There were multiple incidents at the breakfast counter where they were unattended. These children were overfilling the drink dispenser, one child took napkins off another lady's tray as she was preparing food, and/or using the pancake machine with no parents around (not even downstairs with them). This was happening almost every morning. During the last two evenings of our stay a group of young boys were running up and down the stairs and then sprinting down the hallways--hiding in between doorways to prevent getting caught. This was close to midnight and again they were with no parents. The following day the same group of young boys were down in the pool without supervision--definitely under the age of 14 per the sign posted on the wall. They were running back and forth between the hot tub and then jumping into the 3-4½ foot pool near our family. We made the best of our pool time, but also very concerning had one of them slipped and fell. Our room was great, customer service was always available, and our kids loved breakfast. This location is close to a Walmart and a mall. If you are looking for family restaurants look near Northglenn-plenty of options. I would definitely stay here again in the future. I hope management takes this review into consideration about unsupervised children as a safety concern in the future.

The room was nice and clean the staff was friendly. my only complaint was that we came as a family with kids who really wanted to enjoy the pool and hot tub area. the pool was dirty looking and the hot tub was broken and unusable. super bummer to these parents after an almost 8 hour drive! other than that over all good experience

A great stay from start to finish. The reception team was welcoming and efficient. The room was comfortable, quiet, and nicely decorated. The location made it easy to explore the area. Perfect for both business and leisure trips.

I really loved my experience here. The ambiance was relaxing, and the hotel maintained a high level of cleanliness. The team was polite, professional, and always ready to assist. Highly recommended for both business and vacation trips.

We have stayed at this Holiday Inn Express three times in the past five years. Front desk service has always been great. They were able to accommodate us with a quiet room. All representatives of this Holiday Inn are fabulous! We had one very minor issue a couple of years ago when we were trying to check in very late at night (probably our fault though). From this hotel it is very convenient to the US highway that goes northwest to Boulder. We've always found plenty of parking around the perimeter of the property. Property is well lit too. You can't go wrong booking this Holiday Inn!