Stayed here during Christmas and every staff member I encountered was incredibly rude. I understand it was the holidays, but as a Tharaldson Hospitality employee myself this was unacceptable service to the standards we are held to. The TVs were also not working the entire duration of my stay, which the staff were aware of but made no effort to remedy the situation. I used points to pay for my stay, and for this issue all I asked was to be granted some points back for the inconveniences, which I did not receive. The staff blew off my concerns, which is disappointing especially as a Diamond member. I stay at this hotel very often, and will not be returning now due to how I was treated. I will be staying at the other Marriott hotels nearby from now on, truly disappointed that this is even a Tharaldson Hospitality owned hotel... Might need to speak with Jessica Barrows about this

Stayed there last week with a couple colleagues. Absolutely hated my stay. Check in staff was rude and unfriendly. Charimainie didn’t even offer waters or ask if l wanted an upgrade. Keep in mind l’ve been a lifetime diamond member at Hilton for a long time. The nightmare doesn’t begin there. I arrived the room was filthy. There was hair on the pillows not mine at all. The bathroom had been used. There was crumbs on the sides of the beds from previous people l assume. I couldn’t change rooms because l had a meeting and l was going to be gone all day. I returned from my meeting later that day l came in and saw cockroaches by the crumbs on the sides of the bed. Not only that there was bugs on the pillows. I called the next morning luckily the same person who checked me in Charimainie had answered she said that was nothing she could do. That was the her problem it was housekeepings. I requested to be moved and she told me the hotel was sold out and she couldnt move me. I knew that was a lie because the hotel parking lot was empty.I lost it and argued with her. I ended up just leaving and staying at the hotel next door.Much nicer option and nicer staff. I was not going to stay in a disgusting room infested with cockroaches and bugs after traveling for 6 hours. DO NOT stay here.

First time staying in Colorado and we’ve always loved Hilton. The room itself was nice, we got a really great Mountain View. However, our issues were with the people working. When we booked the hotel originally, they charged us an extra three times. We discussed this on call with someone working the night shift and they said they would have a manger call us. Come morning, no manager called. We spoke with the morning employee who told us there was nothing she could do, but would let a manager know. Once we arrived, we talked to the employee working and she confirmed we already paid for the room, however, charged us for the nights…after saying we already paid. A manager was still not in contact with us. I’m guessing they were avoiding us. The workers there seem very unhappy. When I asked for some extra towels, the lady on the phone was irritated that we were even calling, interrupting me and sighing loudly. Overall, I recommend staying somewhere else. Very disappointed in this Hilton hotel, especially as Hilton Honor members.

I had an excellent stay at the Hilton Garden Inn in Broomfield, CO! The hotel was spotless, comfortable, and in a great location, close to everything I needed. What really stood out was the incredible staff. Charmaine and her team went above and beyond to make sure everything was perfect from check-in to check-out. They were friendly, professional, and genuinely cared about their guests. It’s rare to find that kind of service these days, and it made my stay feel truly welcoming. I’ll definitely be staying here again next time I’m in the area. Highly recommend!

We recently stayed at the Hilton Garden Inn Broomfield Boulder and overall, the stay was fine but with a few disappointments. The air conditioning worked okay, but the bathroom floor was quite slippery, which felt unsafe. The front desk staff forgot to provide the complimentary water, and I had to remind them. In addition, the front desk service was not very friendly there were no greetings or warm interactions during check-in or check-out. The pool was also closed, which was disappointing. The parts I did appreciate were the late check-out until 12 noon and the availability of Tesla/electric car chargers, which were very convenient. While the stay was manageable, I believe there’s room for improvement in service and amenities.