This is the WORST experience I have ever had at a Hilton. The service is atrocious and the staff act like they would rather be anywhere else. The breakfast is gross and re-heated food for the 3 days we were there, the yoghurt was frozen solid. Want water or juice with your "free breakfast"? That will cost you 2 bucks each. 2 towels provided for a room that sleeps 4 people and you can't get an extra towel because "they are short on towels". No extra toilet paper when you run out because they had only a half roll in the bathroom. No room cleaning every other day as promised. Phone in the room does not work. No TV remote in the room. Shampoo and shower gel dispensers in shower are empty. No handsoap at the sink. The toilet flooded and we were told "maintenance is off site until Monday so we can just give you a plunger and you can take care of it yourself". Gross rooms, terrible service. The pool was filthy and the hot tub was drained. Dirty, nasty tiles in the whole pool area. While the manager was very nice and tried to salvage the situation, we were so exhausted after 3 days that we left 2 days early. Do yourself a favor and stay someplace else.

Not good, but not bad. Wet spot on the floor next to the bed when I got there, I thought something spilled. I put a towel on it to sop it up, then went to dinner. Came back and forgot about it until I woke up at midnight to use the facilities. I went to turn the light off that was on that because table right in from of the wet spot, and it had turned into a puddle. The towel has turned orange and brown... It was a busted sewage line leaking into my room. Tae Hawkins at the front desk was very nice, helpful, and apologetic. She immediately got me into a new room, no issues. Tae Hawkins deserves a raise and promotion for well she helped me out and took care of me. I know it's not their fault for the issue, but it was still a major inconvenience.

Hotel needs updated. The room I reserved was sold out so had to settle for what they had available. Would have preferred to move to the Double Tree next door but wasn't offered. Breakfast options were minimal compared to the standard Hampton Inn options. Great location! Friendly staff.

I will not stay here again Hair in the shower in multiple places. Conditioner bottle mounted in the shower was empty. Some outlets did not work. Not all the TV stations worked. Nothing in the gym worked: treadmill broken, peloton bike did not work, and the elliptical squeled loud. I asked the desk person when I left in the morning to please have housekeeping replace conditioner in bathroom while I was gone for the day. It never happened. This is not a place I will stay at in the future for my business trips here.

The hotel itself was very nice. The staff was friendly and the room was spacious and clean. My only issue was the TV service. The picture kept cutting out making it very annoying to try and watch anything. I finally found a channel that stayed on just so I could have something to watch, even though I was not interested in the show. Overall though, my stay there was nice and I would stay there again.

I recently completed an lenghty stay at this property and, unfortunately, encountered a number of issues that made the experience quite disappointing. Toilet: The flapper was worn out, and the toilet ran continuously and noisily for nearly my entire stay. I reported this to the front desk and received no response. I followed up by text to the customer service text the next day and was again ignored. Wi-Fi: The Wi-Fi never worked during my entire stay. I attempted to connect multiple times using my phone, computer, and tablet but was never able to establish a connection. This forced me to cancel planned Zoom calls. Room Assignment and Key: I requested a first-floor room due to transporting a 300-lb trunk but was assigned to the third floor. The digital key failed to work for 8 of my 11 days, as the front-desk attendant (who was notably unhelpful) had predicted. Compounding the issue, the elevator was out of service one day. Facilities and Maintenance: The hot tub was broken. Several bulbs in the common areas were burned out and never replaced. The bathroom nightlight did not work. Two of the three shower amenities were empty. The door sweep on my room was bent and detached. The flooring was so flimsy that each step caused the refrigerator and microwave to rattle, and one night the refrigerator became so loud that it woke me—even through noise-canceling headphones. I have stayed at many Hampton Inns and have always had positive experiences. This property, however, appears to suffer from serious lapses in maintenance and customer service. It would benefit greatly from stronger management attention to detail.

This place might have gotten a 3 stars from me except for: 1) There is no internet, and judging by the reviews, there's been no internet for the last 2 or 3 months, maybe longer (I stopped reading the reviews after 2 months). They give you the excuse that someone cut their cables and they have to rewire the whole building to get it back. I would believe the cable cutting if it weren't for the fact that whoever did it had to get to the 3rd floor roof, and even if they did, it doesn't take 2 months to get it fixed. Clearly they don't care. We came here on a business trip so this was a huge handicap. One of our team had to borrow the internet from the Marriott lodge next door. 2. All the other bad reviews I read were true: The swimming pool is full of algae. The hot tub was empty, and apparently for a very long time, judging by the reviews. The chairs in the room were soiled and looked like they hadn't been cleaned in years. The carpet was dirty and needs a good steam cleaning. That too probably hasn't been cleaned in a very long time. The hallway and stairs were not vacuumed the entire time we were there. The garbage cans out front right now are overflowing. It may be because we caught someone filling up their dumpsters with big pallets of wood this morning, and there might not have been room to empty the garbage cans. The guys doing that sure looked like they had done this before. In any case, easy fix for the hotel; just put a lock on the gate that encloses the dumpsters. As it is now, anyone can take advantage of those dumpsters. 3. The TV had no signal one night. Someone else complained about that in a review, so apparently it too is a recurring problem that hasn't been permanently fixed. When we called it in, the person at the desk said she would go up on the roof to see what was happening. Clearly, it's a complaint she's heard before. The TV in one of my team member's room has only half a screen; the other half is blue. Today it's cutting in and out and so is ours. We reported it and they said they would look at it today. They didn't but it was Sunday so maybe they'll get to it tomorrow. Not holding my breath. I gave the 4 stars for the room which may be generous but I thought it was nice. The bed was comfy, the linens were very nice, the bathroom was clean (but like someone else reported in a different room, the toilet seat only had 1 screw so it moved around). I thought the staff was friendly. The breakfast wasn't great, but pretty good and better than many hotel breakfast buffets I've had. So if you don't need internet and don't care about swimming, the hot tub, or an occasional outage of TV, you could have a nice stay. Overall, though, I rate it one star because I feel it is very badly managed by someone who just doesn't care. It is also false advertising to say it has free internet and a hot tub. Those are outright lies. I'm shocked that Hilton allows this place to carry their name. It is also very disconcerting to read their canned responses to the bad reviews here, acting like they care, but they do nothing about it. I've definitely lost my trust in the Hilton brand and will avoid it in the future. It takes a lot for me to leave a bad review, but I do so now because what we experienced was just not right. I do hope this 1 star review gets their attention so they do something about it because I do feel the place has very good potential at an affordable price. It definitely needs better management. The person there now is not doing her job.

Update: FRAUD ALERT!!!! A month after our unfortunate stay here, our credit card was mysteriously billed $5.84. The hotel couldn't tell us why. It took four phone calls, but Hilton corporate was finally able to delete the charge. Hilton needs to disenfranchise this place? Shabby, shabby, shabby. And shady. Although we paid for a place with amenities that included WiFi and swimming pool, neither were available. We asked for a partial room credit and were told management would be in touch. They were not. The printer doesn’t work so you can’t get a receipt at checkout. Our room smelled funky, and there was pink mold and hair in the shower. My husband had to wipe down his nightstand. The chairs in the breakfast area were stained and broken. The whole place is fairly disgusting. But what really got me is the American flag they have in the parking lot. It’s flying in tatters, dirty, and all wound up in the flagpole.