Stayed at this hotel before and was not impressed gave it another chance and it was worse, the same receptionist Maria was incredibly rude again used foul language and told me deal with it or go somewhere else , she told me she was not afraid of corporate when I said I would put a complaint in on her behavior. Definitely do not recommend staying there unless you want to be treated like trash ?

I had a great experience staying at Hometown Suites. The staff provided amazing customer service and were friendly, professional, and always willing to help. My room was very clean, comfortable, and well-maintained, which made my stay enjoyable and stress-free. One thing I really appreciated was the ample parking. There was plenty of space available, making it easy to come and go without any hassle. Overall, Hometown Suites exceeded my expectations with its excellent service, clean accommodations, and convenient parking. I would definitely recommend it to anyone looking for a comfortable and welcoming place to stay, and I look forward to staying here again in the future.

It’s what you would expect. The room was clean, parking lot was clean. No trash or paraphernalia like some reviews. There were some police walking around when we arrived in the evening after we already checked in earlier that day. The first morning there, a guy was knocking on all the doors as he walked down the balcony. No idea why. But then the third night there at midnight there was 3 guys drinking and being loud right outside our door. My brother was with me but sleeping. If I had been a man I could have been safe enough to tell them to go somewhere else. It’s what you would expect.

Not a bad hotel. Pretty cheap, but they could at least put down on the website information about a deposit. My boyfriend and I came down to Denver yesterday and I’d booked the hotel before we even left the home town. When we got into the room, we quickly made videos in case if they were to keep our deposit for the kinks in the room that were there before us. There appears to be blood on the curtains, small chips missing from the walls, it wasn’t cleaned very well, etc.

You get what you pay for. The staff was cool, I didn’t have a problem with them. The location is great, 15 mins from downtown Denver. I understand it is a budget hotel, but I do wish they had room service. Other than that, it’s an okay place to stay.

Location is perfect from where we were attending our event. This place was pretty clean. It’s cheap so you get what you paid for. Now the room I had had the smell of smoke all night in the bathroom and then it condensed into the sleeping room. This i did not like at all. Environment is quiet. Chill. Overall was a cool stay. Not a bad place. Not the best place. I would come again if on a budget.

The staff day and night are very professional and very accommodating. Special word regarding Ang... a truly lovely person. She went out of her way to make sure I had everything I needed. I ended up staying a couple weeks and the ladies told me how to get a better rate. Always friendly and Thornton, CO isn't exactly the nicest area , the staff keep everything nice and cleaned up on the property..... I felt safe and attended to at this location. You cant beat the weekly rate for the kitchenette either!

This was one of the worst customer service experiences I’ve ever had at a hotel. The staff member working last night was extremely rude and disrespectful toward guests and showed no understanding of basic customer service. Her behavior was unprofessional and made it seem as though guests were an inconvenience rather than a priority. Because of her attitude, this hotel is losing revenue and damaging its reputation. The way she spoke and acted was unacceptable and concerning. I strongly hope management or corporate reviews this situation and hires staff with proper training and professionalism. I would not recommend this property unless significant changes are made.

I truly believe the front desk reflects the overall quality of a hotel, and unfortunately our experience was extremely disappointing. The lady working the front desk last night was very rude and used abusive language in front of our children, which is completely unacceptable. She also refused to check in a guest who was trying to get a room, without providing a proper explanation, and continued to behave unprofessionally throughout the interaction. No guest especially families with kids should be exposed to such behavior. This kind of attitude and lack of basic manners can seriously damage the hotel’s reputation. Management needs to review this incident carefully and address it immediately.

I am writing to express my disappointment with the behavior of your hotel staff. This has been one of the most unprofessional experiences I have ever had. The staff lacked basic manners and professionalism while speaking with customers. Their tone was rude, dismissive, and completely unacceptable for a hotel that claims to provide quality service. I was shocked by how poorly they communicated, as customer service etiquette seems to be completely missing. I genuinely do not understand how a hotel can operate with staff who do not know how to speak respectfully to guests. This experience has left a very negative impression, and it is not what any customer expects when staying at a hotel.