We love staying at The Grand Z! The years our points for the rooms and pre-play, and sometimes free food! The staff is always great. The food is always good. Sometimes late at night or earlier morning you cannot get a Bartender, that’s the only true downfall.. The rooms are very comfortable., and they do not have coffee in the room, you have to go downstairs and they only have powder cream. I always bring my own creamer to The Room. The amazing part is that they allow pets, and have a cute little pet area to take them out. We always come back! One inconvenience is that they have their parking garage separate from check-in and getting your luggage into the room. But if you plan it correctly, it’s not that bad. There is also a bus stop out front to go to all the locations within Black hawk in Central city.

Sadly, stay elsewhere! Love the Z brand but Worst member experience to date (3+ year regular) Casino is a sauna, heat on in June. Little to no drink service; so uncomfortable gambling. Room was even hotter, climate control not working. Check in took exorbitantly long. Confirmed room and rate 1.30hr prior to arrival and still took 3 different people to get keys.. i did look disheveled but to be shocked i was a loyal member was unnecessarily. Asked to pay for upgrade (place was empty) was declined. treated like a inconvenience. 20+ years in hospitality; if my staff ever conducted business as such id be embarrassed.I hate that my experience was so poor I felt compelled (and took the time) to write this..

This casino has gone down hill over the years. I've been there a few times this year with friends. If you want a drink while you are playing, be prepared to wait an hour or more. They have 1 waiter/waitress for 2 floors. Its rediculous! The mood in the casino is less than great also. I used to love to go here, especially when they had bands come in to play. What a disappointment.

I got a room for our family for my son's birthday. I was expecting to see a nice hotel room being that the casino is nice and clean. Totally not what I got. The room was outdated, mattress on 1 bed was lumpy and caved in. The walls are bare and the paint needs to be touched up. The furniture is scratched and beat up looking. Next morning took an ice cold shower because the hot water was not working. Upon checking out I told the staff at front desk and they said sorry have a good day, we have our engineers coming to check that. Not considerate or offered any kind of discount.

Had a great time at the hotel and gambling here!! The manager, William, is very accommodating and nice. The rooms are really clean. The only complaint is I feel like the carpets could be vacuumed better in the rooms.

Terrible customer service. My family visited on March 7 and everything seemed fine until staff started treating us poorly. They asked for my wife ID after we had already been playing for two hours, which made no sense. Later, while waiting for our bus back to Aurora (which was delayed), I briefly closed my eyes because i was tired. A staff member came over and forced us to wait outside in the freezing cold just because I “fell asleep,” even though the bus was only about 20 minutes away. Kicking customers out into the cold for that reason is extremely rude and unacceptable. I have never experienced treatment like this before. I will not be coming back.

If you want the worst customer service and to be treated badly, go ahead and play at this casino. My family and I visited on March 7 around 8:00 PM. We started playing right away, and my husband and father ordered drinks. Everything seemed fine at first. About two hours later, a server suddenly came and asked me for my ID. I showed it, but my question is: why not check IDs before letting people play instead of after they’ve already been there for two hours? Around 1:00 AM we were done playing and were waiting for the bus back to Aurora. The bus that was supposed to come every hour was delayed until 2:20 AM, so we had to wait inside the casino. My mom and I played a few more games and then sat in the waiting area. My husband was very tired and briefly closed his eyes. A staff member came over and told us we had to wait for the bus outside because my husband was “sleeping.” We explained that the bus would arrive in about 20 minutes and asked if we could just sit there without sleeping, but he refused and told us to leave. It was freezing outside, yet we were forced to wait there just because my husband closed his eyes for a moment. I’ve never experienced such rude and inhumane treatment before.

Adding to post-They overcharged me and will not refund a $55 charge on top of the $455 for 2 nights, which come to find out was more expensive than Monarch. Room was left in condition we received it not to mention they had no hot water for the two showers I attempted to take. Rude old lady at the front acted like it wasn’t a big deal that water wasn’t hot. Pathetic customer service! Your hotel staff should be ashamed of themselves. KEEP DRIVING, DON’T STAY HERE! Worst casino hotel I have ever stayed in. It is out of the way of all the happening and has zero amenities. Not only was the hotel old and run down, we could hear the room next to us like they were in our room. They had a baby that screamed all night which kept us up all night. God awful place to stay! Never ever again!

We have stayed at the Z a few times the first time very nice room everything was great . Second time the room was next to the elevator you hear everything elevator going up and down people getting off the elevator and being loud. So we decided to try again. Again they put us by the elevator well when we got in from spending money in the casino we thought take a nice shower and rest the shower was leaking from the neck area shooting out wetting the whole sink area. Then the toliet would not flush very frustrating. When I went down to check out the next morning the staff did not even ask how our stay was so I let the girl know about the shower and toilet all she said was "Oh ok I will put a note ". She really didn't care .. We will be looking for somewhere else to stay i feel .

Nice place to gamble, but if you are going to spend a couple hundred dollar and only get one drink every 30 mins it's not worth it. Sometimes you tip the bartenders 5$ and you can only have one drink every 30 minutes. Customer service is awesome I've been a member for three years now. Rooms are clean, very accommodating and nice location as to the parking area too.