I had an amazing experience at the Best Western hotel, largely thanks to the outstanding customer service provided by Jeremiah at the front desk. From the moment I arrived, he went above and beyond to ensure my check-in was quick, easy, and hassle-free. His professionalism, friendly attitude, and genuine care made my stay even more enjoyable. Jeremiah made everything simple and smooth, truly demonstrating excellent customer service. I highly recommend this hotel and especially commend Jeremiah for his exceptional dedication to guest satisfaction!

I had a great experience staying at Best Western. The room was clean, comfortable, and well maintained. The staff was friendly and helpful from check-in to check-out, which made the whole stay smooth and stress-free. The location was convenient, and the amenities were exactly what I needed. Breakfast was fresh and well stocked, and the overall atmosphere felt welcoming and safe. I would definitely stay here again and recommend it to anyone looking for a reliable and comfortable place to stay. Great place go stay! Skyla is a great employee

Perfect location right off the highway but still quiet. Room smelled super clean and was super clean. Esteban was so welcoming when I checked in and made sure I had everything I needed for my stay. Jennifer greeted me with a friendly smile in the morning! Breakfast options were limited but I still left satisfied!

Rooms are cramped and small. Especially for 3 adults in a 2 queen bed room. The bathroom is crammed into the section next to the mini fridge & the microwave. Idk about you but I don't wanna smell shit while I'm trying to make food. There aren't any outlet's in our room except for the lamp which has 2 spots on it. Its a double queen size room, why is it so poorly optimized? Its meant to hold 4 people. The breakfast is okay, I guess. The hot food isn't hot. My ham is ice cold despite it sitting in a warmer. The butter that is supposed to melt onto your waffles is frozen and doesn't spread well if really much at all. Writing this review while waiting for my butter to melt manually. We haven't slept yet because we got here at 5am (while moving cross country & too tired to continue forward) and still had to pay full price for a room only to be told we have to be out at 9am. Its 7am as im writing this review and I can't even eat my breakfast yet. I probably won't even get to sleep & we paid over $100 for this room. Ridiculous imo. The only decent things about this place is that they don't discriminate against pets. Cats & dogs & even birds. The rooms themselves are cleanly. The decor is nice here in the lobby. Very cozy feeling. Just too bad the rooms don't measure up.

We cannot say enough good things about Jennifer and Skyla. Both were so incredibly kind and helpful throughout our stay. Excellent customer service. The hotel was clean and comfortable, many breakfast options. Overall pleasant experience.

The attention in the breakfast area was exceptional. The staff always showed a friendly and helpful attitude, taking care of every detail and providing a very pleasant treatment. Without a doubt, an experience that is appreciated and makes a difference. The rooms are very comfortable, clean and well maintained. Everything is in excellent condition, which allows you to rest quietly and enjoy a pleasant stay.

That's amazing staff who actually care whether you have a good day or not. It is really clean the housekeeping staff is absolutely amazing and goes above and beyond what they should to make their guests happy we will definitely be coming back thank you Best Western and Firestone Inn and Suites y'all go ask for Bernardo he's really amazing guy and he'll get you checked in and make sure you have everything you need. Before I go let me add that the hotel is really really quiet I was super happy about that

Smells + scammers! There is a strong chemical cleaner smell in the lobby area and the elevator - elevator smelled like something was being covered up. There was a very different chemical scent in the room that permeated all of our clothing. I had a migraine immediately and had to sleep with the window open, it was too late to find another hotel. The tub bottom caved in and popped up and down when you stood in it. All of the clothes in our suitcase had to be washed to get the smell out. No air fresheners were in the rooms so not sure what it was. My primary issue came afterwards. I tried to contact the manager to let them know of the smell issue. I was given the wrong email address. When I emailed the front desk someone claiming to be the manager told me they would give me a refund and asked for my credit card information by email. After some email exchange it was clear this was a scam and the hotel email was hacked. The scammer even gave me a fake name and phone number associated with scams. When I called the front desk and they looked at the email chain they seemed unphased. I asked for a manager to call, no one did. I called corporate customer service. No response. It's been over 2 weeks now with no follow up. A hacked email address is extremely concerning, but a lack of response is even more so! Book with caution as your information may be accessed by scammers. The location of this hotel is great, right off the highway. Check in was fine and easy. Breakfast was disappointing, unless you want yogurt and cereal.